Your privacy is important to us. We recognize and respect the importance of protecting the privacy of your personal and financial information.

This privacy statement discloses the Privacy Policy for ALEXANDRA STANDAHL, and applies to all protected personal information collected, maintained or used by us. We do not rent, sell or give your personal information to others except as disclosed in this Privacy Policy.

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COLLECTION OF PERSONAL DATA

We collect your personal information when you sign up for our newsletter and/or make a purchase on alexandrastandahl.com. The personal information that you provide must be true, accurate and complete. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated or deleted, or to remove your name from our marketing list at any time by sending  an e-mail to customercare@alexandrastandahl.com.

The information you provide to us will only be used to improving our website and our services to you, personalization of your experience and/or to process any orders you may place online. With your permission, we may send you announcements or communications by e-mail about new items, special events and other updates. If for some reason you believe that you have received any SPAM e-mail from us, which you have not authorized, please contact us immediately at customercare@alexandrastandahl.com.

We use the Order Information that we collect generally to fulfill any orders placed through the website (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

1.      Communicate with you to provide you with customer services; if you contact our customer service for any reason or to let you know the status of, or if there are any problems with your order.

2.     Screen our orders for potential risk or fraud; and

3.     To provide you with products you have ordered from our store

Where you have told us, you would like to receive email marketing or when you have made a purchase on our site or registered with us, unless you tell us otherwise, we will provide you with information or advertising relating to our products and/or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the website, and to assess the success of our marketing and advertising campaigns).

 

DATA RETENTION

When you place an order on our website, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will not hold your personal information in an identifiable format for any longer than is necessary or if required by law. The periods for which we hold your personal information will depend on the type of personal information and whether you are a user of the subscription services we provide to a subscribing client or of a prospective/trialling client, or a visitor to the website. These periods also apply where we share your information with suppliers who process your personal information on our behalf.

We retain an anonymised version of the submitted personal information for as long as we require it for reporting and other statistical and analytical purposes. Such anonymised information will not identify you and may be derived from personal information that was contained within accounts that have subsequently been deleted.

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THIRD PARTY SERVICES

Third parties used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These third parties are only allowed to use the information in order to help us fulfill our agreement and service to you. We do not provide your information to any third parties for their own permanent use. 

Please keep in mind that third party services, such as payment gateways and other payment transaction processors, have their own Privacy Policy. We encourage you to read their Privacy Policy so you can understand the manner in which these providers will handle your personal information.  Once you leave alexandrastandahl.com, get redirected to a third party website or application, you are no longer governed by our Privacy Policy. 

 

SECURITY

We use appropriate security measures to protect your information by taking reasonable precautions and follow industry best practices. We secure server and sensitive information that is transmitted via SSL technology, follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

In order to minimize the risk of security incidents, we fully outsource all payment processing to FoxyCart.com. FoxyCart is PCI DSS (Payment Card Industry Data Security Standard) Compliant as a Level 1 Service Provider, and is listed on both Visa and MasterCard's global registries. Anytime you submit payment information via our website, you are submitting through FoxyCart's secure infrastructure. We don't have access to your payment details except for the last 4 digits, the card type, and the expiration date.

When you access and/or use alexandrastandahl.com you accept that no method of transmission over the Internet or electronic storage is 100% secure and will not hold us responsible for any breach of security unless this is due to our negligence.

 

LINKS TO OTHER WEBSITES 

alexandrastandahl.com may contain links to other websites beyond our reach. We are not responsible for the Privacy Policy of other sites, and encourage you to read their privacy statements.

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COOKIES

Our website place cookies who ascertains which web pages are visited and how often, and are essential for helping us deliver a high quality website and online experience for you. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain. If you block your cookies, some of the functionalities of our website may be lost for you.

 

ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY

When you access and/or use alexandrastandahl.com you consent to our collection, use and disclosure of your information as described in this Privacy Policy. We reserve the right to make changes and/or modify our Privacy Policy at any time. Please review this page frequently, particularly each time you use our online shop. Changes and clarifications will take effect immediately upon their posting on our website. 

If our store is acquired, consolidated or merged with another company, your information may be made available to the new owners so that we may continue to sell products to you.

 

DISCLOSURE

We may disclose your personal information if we are required to do so by law.

 

CUSTOMER CARE

Please contact us if you have any comments or questions regarding our Terms and Conditions at customercare@alexandrastandahl.com.

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